RENTERS BAY HELP CENTER

Support
Who are we? Added by Admin 10.19.2017
General

We are an online platform that specializes in item rentals. Users are able to rent items that they need while making money renting out items that they currently own.

Why should I use this platform? Added by Admin 10.19.2017
General

Great question! If you believe in helping each other, sharing experiences while reducing the waste, you should use our platform. You will find all rentals more affordable and close to you. We believe in “less is more” which means less products more experience!

How can I use the platform? Added by Admin 10.19.2017
General

You can use our platform in two ways; As a product owner or as a renter. Please see more Q&A in the separate sections titled “Owner Questions” and “Renter Questions”.

How does it work? Added by Admin 10.19.2017
General

We developed 4 simple steps to describe the rental process. You can read detailed answers for each part in “Owner Questions” and “Renter Questions”.

Is the platform trustful? Added by Admin 10.19.2017
General

Your trust is important for us. Renters Bay is a platform to access by invitation only. We want our members to invite their trusted friends so we can all get benefits. Our members have to read and sign a contract to login and gain membership privileges. We verify all parties via e-mail, phone, and Facebook accounts. We do not share any information with third parties. Please refer to our Privacy Policy to see how we keep the information secure

How the Security Deposit works? Added by Admin 10.19.2017
General

Accidents may happen! Owners have an option to ask for a security deposit for the rental item. In a situation where a security deposit was asked by the Owner, Renter will be charged from their credit card with the rental confirmation. The deposit does not apply towards the rental fee.
The security deposit will be completely refunded in full within 14 days after the rental return is provided if there is no loss or damage to the rental. In the event that damages exceed the amount of the deposit, Renter will forfeit their deposit and the credit card on file will be charged with the amount of the damages; a detailed invoice of all charges will be supplied.

Owner Question

You must be a registered member to list a product for rentals or rent a product from another user.

Is there a listing fee? Added by Admin 10.19.2017
Owner Question

No! Listing products is completely free

Do we charge for the service? Added by Admin 10.19.2017
Owner Question

We charge the owner a small 15% transaction fee based upon the total dollar amount of the rental. It will be automatically deducted from your rental income.

How can I list my items? Added by Admin 10.19.2017
Owner Question

You can list your item in easy 4 steps.

  • List items that are useful and appealing to other users.
  • Add a title, item photos, and a description.
  • Decide your daily, weekly or monthly rates.
  • Request a security deposit.
Please see the details here.

What happens after I post my Item? Added by Admin 10.19.2017
Owner Question

Your post will be reviewed by our team within the same day. Once a user submits a request to rent your item, you will receive a notification. Before accepting the request, please confirm that the item is available for the dates specified within the request. Then “Confirm” the request under “Requests”. If the product is not available, click to “Reject” under “Requests”. This will notify the prospective renter so they can continue browsing other alternatives.

Owner Question

You can post as many items as you would like, there are no limitations.

Owner Question

We do have restrictions on types of items. Please review our Terms of Service to see details.

How do I choose the proper category? Added by Admin 10.19.2017
Owner Question

We keep the categories as simple as possible. Use the subcategories to identify the best option for your rental item. If you think your item fits more than one category, you can choose the closest option or choose “Other”.

Our team will review your posting the same day that you submit it for consideration.

Owner Question

The rental cost is determined entirely by the owner of the item. You will be able to view daily, weekly, and monthly options…
Our team suggests that owners establish a reasonable price for their item. Excessively high prices will typically result in fewer rental requests and less rental income.
The listing owner reserves the right to change the price of the listed item at any time.

Owner Question

There are two ways to send your item. You can arrange a face to face meeting or ship the item via UPS, FEDEX, DHL, USPS, etc. When you use one of these services, please make sure to share tracking number to the other party.
If you prefer a face-to-face exchange, be sure to meet with the other party at the agreed upon time!
If you decide to ship your item, please provide the renter with the tracking number of the package.
Renters Bay is not responsible for any damages that occur during shipping.

How do I receive my rental income? Added by Admin 10.19.2017
Owner Question

Go to “Account” and click the “Set up Payment” button in your profile. You will be directed to a page on which you can add your card information or bank account. Before you are able to transfer money, you must first verify your identity.

Owner Question

You can transfer your income anytime after the Renter confirms your product. It may take 3-4 business days to complete the transaction.

Owner Question

Yes, you can change your bank account information at any time.

Can I update my information? Added by Admin 10.19.2017
Owner Question

Yes, you can update your information anytime through the “Profile” section under your “Account”.

What if I forgot my password? Added by Admin 10.19.2017
Owner Question

If you cannot remember your password, please click “forgot password” and you will receive an email with a link to reset it.

What if something happens to my item? Added by Admin 10.19.2017
Owner Question

Communication is the key to our platform! We want to create a circle of trust amongst our users. First, try to agree on a reasonable solution with the renter. Ask the renter if they are willing to replace your item or at least pay to fix it. If that approach is unsuccessful, you can file a claim and describe the damaged condition of your item. We will ask you to upload a few photos. We will review the case and take necessary action to remedy the situation.

If you are unable to establish contact with the owner of the item, please contact our team at Renters Bay within 12 hours so that we can process your refund immediately.

Owner Question

The map shows a general location for the item. This is not pinned to your home address. It is just a guide for Renters to find closest option available.

Owner Question

Please send an email to info@rentersbay.com and we will get in touch with you as soon as possible.

Renter Question

You can browse our assortment of rental items without joining the platform. However, you must be a member in order to submit a rental request. As you fill out the request form, you can easily register with our website by signing in with your Facebook or Google account.

Renter Question

There are no restrictions regarding the ability to rent products in other geographical areas. We only ask that you ensure the item returns to its owner in the same condition as when you received it.

Renter Question

Time is money and communication is the key. Please notify the owner as soon as possible that you will be late. If it is possible, ask to change the rental date. If not, based on the severity of the lateness, Renter may be subject to a penalty fee. If the offense is repeated, the member may be subject to further action from Renters Bay including but not limited to revoking member privileges.

Is my information visible to anyone? Added by Admin 10.19.2017
Renter Question

No. Your full profile information is visible only to you. Your public profile includes limited information such as your name and your rental shop. We do not share your profile information with anyone or third parties.

Can I update my information? Added by Admin 10.19.2017
Renter Question

You can update your information at your convenience.

What happens if I forgot my password? Added by Admin 10.19.2017
Renter Question

If you cannot remember your password, please click “forgot password” and you will receive an email with a link to reset it.

Do we charge for the service? Added by Admin 10.19.2017
Renter Question

We charge the renter a small 10% transaction fee based upon the total dollar amount of the rental.

Renter Question

First, choose the dates for the rental and send a request to the product owner. You will enter your credit card information. You will not be charged at this time. Once the rental request has been approved by the product owner, you will get a final confirmation. After confirming, the payment will be processed. Finally, you will arrange the method of delivery with the owner.

Can I extend my rental? Added by Admin 10.19.2017
Renter Question

Yes, you can send a message to the owner for an extension. If the item is available for additional dates, you can make another request via website.

Renter Question

If you need to change the dates, please contact the owner regarding your request. If the owner approves the date change, you can send an email to info@rentersbay.com and we will handle the change for you.

Can I cancel my account? Added by Admin 10.19.2017
Renter Question

You can cancel your account within the account settings section of your profile.

Can I change my username? Added by Admin 10.19.2017
Renter Question

Your email address is your user name. To change your email address, please contact our team at Renters Bay.

Renter Question

There are no limits regarding the number of items that you can rent at one time.

Do not accept the product during delivery if you do not think the product is like the photo. Please inform us without receiving the product and we will return the money. You can contact us by sending an email to info@rentersbay.com.

Renter Question

Accidents happen! If anything happens to the item, let the owner know as soon as possible. Try to fix it before returning it. Remember, based on the transaction agreement, the owner can contact us, file a claim for the damage, and ask for additional payment for repairs.

Renter Question

We encourage you to test the item before you pick it up. If the item is damaged, let us know before pick it up or use it, so we can give your money back. Please contact with us as soon as possible by sending an email to info@rentersbay.com.

How will the item be delivered to me? Added by Admin 10.19.2017
Renter Question

There are two ways to receive the item. You can arrange a face-to-face meeting or receive the item via UPS, FEDEX, DHL, USPS, etc. If you use one of these services, please make sure that you send tracking number to the other party.
If you prefer a face-to-face exchange, be sure to meet with the other party at the agreed upon time!
If you decide to ship your item, please provide the renter with the tracking number of the package.

Renter Question

Delivery method is negotiable between the owner and renter. If you send your item via carrier, please make sure you insure the item. Renters Bay is not responsible for any damages that occur during shipping.

What happens if forgot my password? Added by Admin 10.19.2017
Renter Question

If you cannot remember your password, please click “forgot password” and you will receive an email with a link to reset it.

Renter Question

Please send an email to info@rentersbay.com and we will get in touch with you as soon as possible.

If you are unable to establish contact with the owner of the item, please contact our team at Renters Bay within 12 hours so that we can process your refund immediately.

Refund Question

Renter can “Cancel” the request any time before the Owner gives the confirmation or more than 48 hours prior to the rental appointment without any penalty. If the “Owner” gives the confirmation within 48 hours before the rental appointment, then the Renter pays a penalty of 10% rental value as a penalty. If the “Renter’ wants to cancel the rental within 48 hours of the rental appointment, the Renter is not entitled to any refund. Please send an email to info@rentersbay.com for any cancellation notices.

What if something happens to my item? Added by Admin 10.19.2017
Refund Question

Communication is the key to our platform! We want to create a circle of trust amongst our users. First, try to agree on a reasonable solution with the renter. Ask the renter if they are willing to replace your item or at least pay to fix it. If that approach is unsuccessful, you can file a claim and describe the damaged condition of your item. We will ask you to upload a few photos. Then, we will check the original item condition form that you submitted to our website. We will review the case and take necessary action to remedy the situation. Please see Renters Bay Terms of Service for details.

Cancelation Question

We encourage you to test the item before you pick it up. If the item is damaged, let us know as soon as possible, so we can refund you.

If you are unable to establish contact with the owner of the item, please contact our team at Renters Bay within 12 hours so that we can process your refund immediately.